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Returns and Complaints


If for some reason you decide that you want to return or exchange the purchased item you have 30 days from the date of purchase. Just send it to us at:

Czapoba, ul. Marii Skłodowskiej-Curie 13, 95-050 Konstantynów Łódzki, Poland

with a note:  return / exchange .

We reserve the right to refuse a return due to damage or upon grounds of hygiene. If return is refused due to these reasons the item will be returned to you and the refund will not be issued. This does not affect your statutory rights. We do not return shipping costs and do not accept cash on delivery.

If you changed your mind and want to exchange the hat on another model, please email us what hat you would like to receive.


In case of any complaint, please contact us by e-mail : shop@czapoba.pl. We will do our best to solve the problem as quickly as possible.

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